When returning an item, ensure all seals, tags, and accessories/ additional items are left intact and that the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be considered invalid.
Once a returned item is collected, we will conduct a quality check to evaluate the returned product and if the return reason is validated, a refund process will then be initiated. A refund notification shall be sent through email once this process is finalized.
The refund methods available are:
Please contact us at: firstname.lastname@example.org
With your order ID, product picture, and issue description.
Then we will contact and help you to solve the problem.