退款政策
Returns can be initiated within 7 business days of delivery for eligible items; if you receive a wrong, damaged, defective, or counterfeit item. For a change of mind returns (unopened and with seal intact), ensure to report/return on the spot during delivery/ pick up for your return to be valid.
When returning an item, ensure all seals, tags, and accessories/ additional items are left intact and that the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be considered invalid.
Once a returned item is collected, we will conduct a quality check to evaluate the returned product and if the return reason is validated, a refund process will then be initiated. A refund notification shall be sent through email once this process is finalized.
The refund methods available are:
Please contact us at: support.ke@syinix.com
With your order ID, product picture, and issue description.
Then we will contact and help you to solve the problem.
When returning an item, ensure all seals, tags, and accessories/ additional items are left intact and that the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be considered invalid.
Once a returned item is collected, we will conduct a quality check to evaluate the returned product and if the return reason is validated, a refund process will then be initiated. A refund notification shall be sent through email once this process is finalized.
The refund methods available are:
- M-PESA
Please contact us at: support.ke@syinix.com
With your order ID, product picture, and issue description.
Then we will contact and help you to solve the problem.
