FAQ

DISPATCH & DELIVERY

We offer Free Shipping Service in Kenya Countrywide.

Normally it takes 1-7 days.Things may be different due to the influence of COVID-19.

More information we'll provide in your order confirmation email that will be sent after your purchase.

Please take notice of your email and phone because we will confirm the estimated delivery date with you.

Kenya Countrywide. We offer Door to Door Free Shipping Service for all the orders. You can also choose picking up the TV in our store: WestPark towers, Off Muthithi Road, Westlands, Nairobi, Kenya.

We cooperate with Speedaf Express Team. When we ship out your order, you will receive a shipment notification Email and Phone SMS. Kindly keep your tracking number, and enter it into Speedaf Kenya Parcel Tracking Website. You can track your parcel status here.

You can choose pay online via M-PESA, the prepay till M-PESA number is: 684350.

All the order is shipped from: WestPark towers, Off Muthithi Road, Westlands, Nairobi, Kenya.

REPAIR & RETURNS

Yes, plz contact our official after-sell service partner Carlcare for detailed solutions. If your problem can still not be solved, plz email support.ke@syinix.com for help and we will feedback within 2 work days. You can also check in this page: TV Screen Repair Service.

It depends on the product and date you purchased, plz call 0702255444 to confirm on your problem, thanks.

ORDERS & RETAIL STORE

Yes, we have many offline stores in Kenya and the number keeps increasing. Plz call 0702255444 and kindly provide your location so that we are able to locate a dealer near you. You also can find our stores in below address:

Nairobi: Luthuli;
Mombasa: Hospital road;
Kisumu: Mini Mall;
Nakuru: Kenyatta Ave.

We suggest you choose our pick up Brand Shop: WestPark towers, Off Muthithi Road, Westlands, Nairobi, Kenya.

Dear customer, you can visit our global website to know better about Syinix brand.